For anyone who knows me well enough, its pretty easy to guess I have an irreplaceable bond with the television. I just cant imagine a day, without switching it on. Or so I thought until the DTH conked beginning last week. I first had a lump in my throat, knowing I would miss TV so much. Given that I come back to an empty house everyday, TV had been my loyal companion for almost ten months now. I let it run irrespective of whether I sit and watch it, the sound fills the house and gives me a kind of peace. As I had been experiencing of-late, I am not to enjoy anything for long – that seems to be the mantra of the Almighty.
With no TV, the house had a deadly silence. My own foot steps haunted me, believe me I am not exaggerating. The first day was the most hardest. I decided to spend more time in the kitchen, but how much ever I decided to make didnt seem to take more than 30mins and in no time I was back in the hall with the silent telly staring at me. I listened to some songs, got hold of a book but time didnt seem to move at all. It was utterly bored. Not having anything to do, I went to sleep.
On day two, it didnt seem that bad. After all, it seemed like I had a lot of empty time in my hands and I just didnt know what to do with it. On day three, much to my surprise I started liking the silence of the house. It brought some unknown calmness to me. I was found with a book in my hands, no matter where I was. TV-less days are not that bad, especially when there is company isnt it? S came down for the weekend and I should say that this is the best ever weekend I ever had. We talked, talked and talked some more until our jaws ached and our ears begged. The house wasnt silent anymore but still there was a calmness – thanks to the silent TV.
I went to sleep early everyday and got up feeling fresh. I had enough time to complete a book in one evening. I could talk and connect over phone happily now that there is nothing blocking my time. Further more, I had the most qualitative time spent with S. We went on long walks that lasted 2hrs, talked endlessly. Our meal times werent spent fighting over the remote or changing channels. To my surprise S loved it too. There have been times, I have wondered how would I advocate “less TV time” to our future kids if we both were such TV frantics. This phase just gives me a bright hope that, we could do well without the TV.
There is still something thats been eating my head, about this dead DTH connection. If you would like to know how we lost the connection in the first place, it was our dear house owner who broke it when we werent around here. Right from the time we were back, we have been making complaints at the customer care. S being the soft guy, would have spoken to those customer service reps for about 10 times until now. Everytime he clearly puts out his problem, hears them patiently and drops the call in the hope that something would happen. Though I am enjoying the TV-less time, I cant say the same about the money being lost on the conked connection. I want my connection fixed and then it would be my choice to leave the TV on or off.
I had to actually ask S to be a bit rude in yesterday’s calling session, to which he strongly opposed. He says nothing works if we get impatient and shout. But its like we have been waiting for more than a week and they just seem to ignore us. We got a call last Saturday from a guy who said he will send some men to work it over. We cancelled all our plans and stayed home waiting for these people and guess what? No one turned up and the guy who called us initially refuses to pick our calls or switches off the mobile. Its getting on my nerves like anything.
Today I decided enough is enough and called the customer care myself. I didnt want to be rude myself. I was only talking politely until I got told the same answer (that we have been hearing for more than a week) again today and thats when I lost it. I had to shout at that girl and asked her not to repeat everything from a script like a machine and talk some sense. I also told her that I wouldnt want to hear “sorry for inconvenience”, “escalate the matter” or “end of day” for we have had enough of these. Guess what she tells right after it – “Sorry for the inconvenience madam, I will escalate the matter and you can expect it to be done by end of day”. Now what do I do? 🙄 I just had to hang the phone after telling her that their customer care sucks and its the worst service ever!
S wasnt very pleased with my “talk” and said I had gone beyond my limits. Now, what other option have I got? They wont give me correct SLA. The status of the complaint is still in “just received” state. No manager’s number would be shared. The guy who is supposed to be working on this, never picks up the call. Its the very basic complaint that we made – set up the dish in such a way, signal is received and thats taking them these many days! Sigh! I really dont want to get a new connection, losing all the money we spent on this and that too after deciding on reducing the TV time to a minimum.
On a completely different note, S left to Chennai a few minutes ago and I am not liking it one bit! Time to find a new book.